HELPLINE: "General Motors HelpLine, how can I help you?"
CUSTOMER: "My car ran fine for a week, and now it won't go anywhere!"
HELPLINE: "Is the gas tank empty?"
CUSTOMER: "Huh? How do I know!?"
HELPLINE: "There's a little gauge on the front panel, with a needle, and
markings from 'E' to 'F.' Where is the needle pointing?"
CUSTOMER: "It's pointing to 'E.' What does that mean?"
HELPLINE: "It means that you have to visit a gasoline vendor, and purchase
some more gasoline. You can install it yourself, or pay the vendor to
install it for you."
CUSTOMER: "What!?" I paid $12,000. for this car! Now you tell me that I have
to keep buying more components? I want a car that comes with everything
built in!"
HELPLINE: "General Motors HelpLine, how can I help you?
CUSTOMER: "Hi! I just bought my first car, and I chose your car because it
has automatic transmission, cruise control, power steering, power brakes,
and power door locks....
What if People Bought Cars Like They Buy Computers?
General Motors doesn't have a "help line" for people who don't know how to
drive, because people don't buy cars like they buy computers -- but imagine
if they did ....
W H Y C O P S H A T E Y O U <<<<&l <
-if you have to ask get out of the way-
Have you ever been stopped by a traffic cop and, while he was
writing a ticket or giving you a warning, you got the feeling that
he would just love to yank you out of the car, right through the
window, and smash your face into the front fender?...
