HELPLINE: "General Motors HelpLine, how can I help you?"
CUSTOMER: "Your cars suck!"
HELPLINE: "What's wrong?"
CUSTOMER: "It crashed, that's what went wrong!"
HELPLINE: "What were you doing?"
CUSTOMER: "I wanted to run faster, so I pushed the accelerator pedal all the
way to the floor. It worked for a while, and then it crashed -- and now it
won't start!"
HELPLINE: "It's your responsibility if you misuse the product. What do you
expect us to do about it?"
CUSTOMER: "I want you to send me one of the latest version that doesn't
crash anymore!"
HELPLINE: "General Motors HelpLine, how can I help you?
CUSTOMER: "Hi! I just bought my first car, and I chose your car because it
has automatic transmission, cruise control, power steering, power brakes,
and power door locks....
What if People Bought Cars Like They Buy Computers?
General Motors doesn't have a "help line" for people who don't know how to
drive, because people don't buy cars like they buy computers -- but imagine
if they did ....