System Problem Report


This is a form to make the reporting of problems consistent, allow
records of problems to be kept, and a method of discouraging users
from reporting faults in the first place.

1. Your Name: __________________________
2. Your Login Name: ____________________
3. The date? __/__/__
4. The date the problem first occurred if different? __/__/__
5. Problem severity:
Minor ___ Minor ___ Minor ___ Minor ___
6. Which machine?
7. Which are appears to be at fault?
Communications ___ Disk ___ Base Unit ___
Network ___ Keyboard ___ Screen ___
Mouse ___ Everything ___ Don't Know ___
7.1 Is it plugged in? Yes___ No ___
7.2 Is it switched on? Yes___ No ___
7.3 Has it been stolen? Yes___ No ___
7.4 Have you tried to fix it yourself? Yes___ No ___
7.4.1 Have you made it worse? Yes___ No ___
7.5 Have you read the manual? Yes___ No ___
7.5.1 Are you sure you've read the manual? Yes___ No ___
7.5.2 Are you absolutely certain you've read the manual? Yes___ No ___
7.6 Did you understand it? Yes___ No ___
7.6.1 If 'Yes", then why can't you fix it yourself? ________________
______________________________________________________________
7.7 Is the equipment unexpectedly noisy? Yes___ No ___
7.7.1 If 'Yes", what sort of noise?
Grinding ___ Rattling ___
Whirring ___ High Pitched Whine ___
Sound of disk head scouring disk ___
Strange, out of tune whistling or humming ___
7.8 Is there a smell of burning? Yes___ No ___
7.8.1 If "Yes", is the equipment on fire? Yes___ No ___
7.9 Is the fault repeatable? Yes___ No ___
7.10 What were you doing (with the equipment) at the time the fault
occurred?
______________________________________________________________
______________________________________________________________
7.10.1 If 'Nothing', explain why you were logged in.
______________________________________________________________
7.12 Do you have any independent witnesses of the problem?
Yes___ No ___
7.13 Describe the problem _________________________________________
______________________________________________________________
7.14 Now, describe the problem accurately _________________________
______________________________________________________________
7.15 Speculate wildly about the cause of the problem ______________
______________________________________________________________
______________________________________________________________
7.16 Can't you do something else, rather than bothering me?
Yes___ No ___